Digital Marketing

Social Media for Business These courses are all about how to get the best out of digital marketing for a business. With  courses for Search Engine Optimisation (SEO), Facebook for business, Twitter for business and  LinkedIn for business.


Courses

  • Social Media for Business
  • Search Engine Optimisation
  • Facebook for Business
  • Twitter for Business
  • LinkedIn for Business

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Anti Harassment and Bullying

Anti Harassment and Bullying This course covers the commitments that should be laid our in your company's anti-harassment  and bullying policy so as to comply with UK law. It explains the differences bewteen harassment  and bulying, the steps that can be taken if either of these occur in or out of work,and some case  studies to illustrate the points covered throughout the course.


Courses

  • Anti Harassment and Bullying

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Conflict Resolution in the Workplace

Conflict Resolution in the Workplace This course will consider what conflict is, as well as its impact and role in the workplace we will  consider some of the triggers for workplace conflict and how it develops before looking at a  number of different ways of managing it.


Courses

  • Conflict Resolution in the Workplace

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Disciplinary Pocedures

Disciplinary Procedures This course covers the aims of disciplinary procedure, penalties including investigations,  allegations and suspensions, procedures for carrying out hearingsm and appeals.


Courses

  • Conflict Resolution in the Workplace

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Equality, Diversity and Discrimination

Equality, Diversity and Discrimination This course covers two topics, 'equality' and 'diversity' and how they relate to one another.  Understanding this will help us to identify and address isuees of unfairness and discrimination in  the workplace.


Courses

  • Equality, Diversity and Discrimination

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Customer Service

Customer Service This course starts by making it very clear exactly what wis meant by customer service, and why  it's so vital and then go into detail about some of the ways you can improve the customer  service provided by your organisation.


Courses

  • Customer Service

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Data Protection

Data Protection in the Workplace If you or your organisation handles personal information about individuals, you have a number  of legal obligations to protect that information. Training should be a vital part of any company's  data protection policy. 


Courses

  • Data Protection

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Effective Delegation

Effective Delegation This course will start with the essentials - defining exactly what ios meant by delegation and why  it's so important. It then goes into details about the eleements of   delegation, overcoming the  barriers to delegation how you can choose which tasks to delegate and who to, the process of  delegation and much more.


Courses

  • Effective Delegation

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Leadership Skills

Leadership SkillsA leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager  could be truly effective without at least  some leadership skills. This course will introduce you to  some of the import techniques and theories that can help you to improve your leadership skills  and be more effective in your role.


Courses

  • Leadership Skills

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Negotiation

Negotiation This course covers the basics of what constitutes a negotiation, the key stages of a negotiation,  skills you can apply to your negotiations and some practical advice so you can bring all of this  together and become a more effective negotiator.


Courses

  • Negotiation 

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Stress Awareness

Stress Awareness Stress is a real problem for both organisations and their employees. It accounts for a significant  proportion of work related ilness each year. Being aware of the signs of stress, some of the  triggers and how to manage them can make a real difference to your wellbeing and that of the  people arround you.


Courses

  • Stress Awareness

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The Principles of Performance Management

The Principles of Performance Management In any organisation, the traditional model of strict command and contol wastes a significant  amount of time and money. Mutual trust, employee motivation and readniess to perform can  easily be undermined. Performance management offers a different, much more effective  approach. Performance management involves the achievement of performance targets through  the effective managent of people and environments.


Courses

  • The Principles of Performance Management

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Presentation Skills

Presentation Skills Giving a successful presentation can be one of the hardest parts of many people's jobs. This  course covers the common mistakes people make when preapring for and giving a  presentation. This course also offers practical advice that you can put to use for every  presentation.


Courses

  • Presentation Skills

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Project Management

Project Management This course covers the basic principles of project management and covers some of the tools  and techniques you can employ to improve your project management skills.


Courses

  • Project Management

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Time Management

Time Management More often than not, the people who excel in their job, or are high achievers manage their time  effectively, in a way that makes them work in a more efficient manner. This course has been  designed to ensure you have the techniques to improve your efficiency, output and ability to  function more effectively - whether in your ordinary day or when deadlines loom and the  pressure is building.


Courses

  • Time Management

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